Can only be viewed when on Telus home network

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gr2
Resident
I have a new fibre connection into a new Telus wifi router through a new Apple 4K tv. The Piktv app does not recognize that I’m on the Telus home network. I’m unable to access certain channels that I’m paying for and looking for the solution. Seems to be an ongoing issue from way back and looking for recent information

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NFtoBC
Community Power User
Community Power User

A call or chat will be needed to resolve this. A change needs to be made to your account to recognize your IP address, or similar.

 

NFtoBC
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All Replies
Most Helpful
NFtoBC
Community Power User
Community Power User

A call or chat will be needed to resolve this. A change needs to be made to your account to recognize your IP address, or similar.

 

NFtoBC
If you find a post useful, please give the author a "Like"

View solution in original post