Broken Apple version of Pik tv app

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Stevo43
Just Moved In

Update: Disabling the Apple single sign-in and logging in with the Pik TV app did not resolve the issue yesterday. However, several hours later, tried Pik TV app again and the video issue had spontaneously resolved. Still streaming today...

Ewan
Organizer
Waited on hold for 2.5hours on the Telus callback today. Went through the same explanation that the video pauses while the audio continues, followed by the video catching up with the video. There doesn’t appear to any record of this issue OR it’s complete incompetence. Escalated and hoping that this will cause something to happen. Totally unhappy with the poor service. That’s 4 calls now without any sense that anything is being done.
Ewan
Organizer
Useless post. Why don’t you ask “have you tried switching it off and on again?”
Ewan
Organizer
So when are we going to get a fix? It makes sport unwatchable.
Ewan
Organizer
I had the same response from Telus. But I’ve called 4 times with the same issue. So they’re lying. They don’t know how to solve it. Their back office team says “we don’t see any issues”.
Ewan
Organizer
I held for 2.5 hours today!
Ewan
Organizer
DO NOT SUBSCRIBE TO PIKTV USING AN APPLETV. I’ve just had a call back from Telus saying I have take this up with Apple direct.
1. This only manifests itself on PIkTV app with live stream TV on the AppleTV
2. It does NOT OCCUR with any other streaming app on the AppleTV eg BritBox, Prime, youtube etc
3. It does NOT occur on the PikTV app on Android TV
So it is clearly a fault with the implementation changes that were made to the PiKTV app on AppleTV.
Back office support is useless
Telus are liars
You have been warned my friends.
Ewan
Organizer

MORE LIES AND STUPIDITY FROM TELUS ESCLATION AND BACK OFFICE TODAY

If there is anyone from Telus monitoring this, please advise your back office that I expect a response from the escalation team’s management AND it this will be posted elsewhere e.g. Facebook.

 

The phone call today was astonishing in its stupidity and blatant lies from the escalation team today, quotes from Telus below.

"If you run the app in a browser or on a tablet or phone we will support you, but if you have an issue with the app on an AppleTV you have to call Apple." But wait, what is the difference between me installing your app on an iPhone and me installing your app on the AppleTV. I don’t have trouble with Britbox or YouTube or Prime streaming on the AppleTV. Indeed your Crave OnDemand like these other services works fine. It’s only your live TV streaming on the AppleTV. And if it works fine on an iPad, how is that it not working on an AppleTV is Apple’s issue and not yours?

 

"You need to buy the AppleTV from Telus, we install special code on it" are you telling me that you pre-install the app and other ‘special sauce’ on an AppleTV and therefore the download links and installation advice you post on your website are useless? Buying an AppleTV from Telus is positioned as an extra, not a requirement. From the Telus website, How can I watch Pik TV on my devices? Pik TV lets you watch any way you want. Use your computer or laptop browser. Download the Pik TV app and watch it on your smartphone or tablet. Or watch on your big screen using Apple TV or the Pik TV Media Box.

 

"Oh and you said you have more than one AppleTV, so you need to buy more than one PikTV service if you have more than one AppleTV" But your own website says that, Your Pik TV includes: Live TV - stream up to 2 different shows on different devices at the same time. And, How many devices can I connect to Pik TV? You can watch Pik TV on 2 devices at the same time. This includes your mobile devices, tablets, browsers, Apple TV, and your Pik TV media box.

 

So like I said you need to call Apple and take it up with them as we won’t support you” Well, why don’t you send me one of your ‘special AppleTV’s and have an engineer come and watch, or I can send you a recording of the issue, or you could just look at the other postings on the Telus neighborhood? …. Crickets

 

From an IT guy to your IT guys, hang your head in shame Telus. Lies and BS do not make for a good service offering…

carlos2001
Just Moved In

My Friend

 

You are not alone. I'm using Pik since it was born (2017). And it worked only in January and February of 2021 (after the late 2020 update) without any hick-ups for two full months. Then after the latest update it went back to the old (not working) normal again.

 

Personally I would prefer a simple app like a ROKU app that always works, without the "fancy" but useless stuff like TV schedule etc., since I want to watch TV!

 

FYI I'm using the original Android box.

 

carlos