Basic channels with Pik TV not working

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Resident

How do I simply get basic channels on Pik tv? I keep calling but keep getting a run around saying that it fixed then its not fixed. Then telus is saying there is an open ticket however nothing is happening and when i called they said it was fixed. But still the same result. 

Has anyone experienced this?

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Community Power User
Community Power User

Do you mean you just want basic channels, or do you mean your basic channels are not accessible to you?

 

What errors are you seeing?

NFtoBC
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Resident

I have the same issue. My basic channels just disappeared back in October 2019. Now that I actually care to watch the news, I can't watch it on my PIK TV. I called twice about the issue and requested a call back but missed their call. This was before the COVID19... I tried calling today, but the wait times are probably ludicrous and it's not considered a "Time sensitive manner" so the voicemail directs you to the website. I'm still paying and am fully subscribed to the basics package, but I cannot access the channels on browsers or any of my PIK Streaming boxes (3). Any help would be much appreciated. 

 

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