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Apple TV app requires login each time

applesauce
Friendly Neighbour

latest app version, re-installed many times.

 

every time I leave the app or turn TV off, the next visit to the app requires login!!!!!!!!!!!!!!!!

 

and you cannot even post a note to support???? kinda telling how interested Telus is in service, I wonder?

3 REPLIES 3

Optik-Kate
TELUS Employee
TELUS Employee

Hi @applesauce Please try disabling Apple's Zero Sign On with TV Provider (under TV Provider) in your device's settings. Doing this has resolved a number of login issues for customers. Thanks. 

I couldn't find that setting.

however, I refreshed my PikTV credentials in the TV Provider section of AppleTV settings (signet and signing) and that "appears" to have alleviated the need to re-login to the PikTV app each time

HPSauce
Just Moved In

You have to go to the Apple TV Menu, select "Users and Accounts" then scroll down to Apple TV Accounts, you'll see TV Provider > Telus.  You select that and change the "Allow TV Provider to Access" for Pik TV to OFF.  That fixed it for me. 

 

Now I am dealing with a poor Pik TV app that won't let me scroll down to the program listing under the guide ... it only goes down the the date line 😞 -- forcing me to reset my Apple TV to fix it.  No other apps do this... Prime Video and Netflix all work fine.