Apple TV app requires login each time

[applesauce]

latest app version, re-installed many times.

every time I leave the app or turn TV off, the next visit to the app requires login!!!!!!!!!!!!!!!!

and you cannot even post a note to support???? kinda telling how interested Telus is in service, I wonder?

[Optik-Kate]

Hi @applesauce Please try disabling Apple's Zero Sign On with TV Provider (under TV Provider) in your device's settings. Doing this has resolved a number of login issues for customers. Thanks. 

[applesauce]

I couldn't find that setting.

however, I refreshed my PikTV credentials in the TV Provider section of AppleTV settings (signet and signing) and that "appears" to have alleviated the need to re-login to the PikTV app each time

[HPSauce]

You have to go to the Apple TV Menu, select "Users and Accounts" then scroll down to Apple TV Accounts, you'll see TV Provider > Telus.  You select that and change the "Allow TV Provider to Access" for Pik TV to OFF.  That fixed it for me. 

Now I am dealing with a poor Pik TV app that won't let me scroll down to the program listing under the guide ... it only goes down the the date line 😞 -- forcing me to reset my Apple TV to fix it.  No other apps do this... Prime Video and Netflix all work fine.

[Optik-Kate]

Hi @HPSauce , I will pass the feedback to our development team. Were you able to fix the guide scroll issue through resetting the Apple TV?

[applesauce]

whenever it occurs, i have to exit the Pik screen, then bring a new one up - that seems to work