I started PIK on my pixel 2 running Android 10... The app said there was an update available & moved me to the play store. There I got a message saying the app isn't compatible with my device!
Get used to that. I have ZERO faith in Telus support or support for their development team. Just you watch they are going say it's your device. And that if you want watch pik on your phone then you will have to upgrade. Classic scam in this industry.....all Telus wants is more of your monthly $$$