Adding a Channel

[kls042]

I am trying to add a channel to my Pik Tv account (Food Network), but when I go through my account online, and go to the option of adding or changing channels, it gives the list to choose from. When I expand the list of channel options by clicking “view more”, I am only getting channels that start with A or B, and there are so many that I should be able to add but it is not giving me the full list. Is this just me or is anyone else having this problem?

[KHR]

Hi @kls042 

Thanks for bringing this to our attention! It looks like there is an issue with how the channels are being populated online, and not all of them are showing up. Our technical team is aware of the issue and is working on a resolution. Unfortunately, I don't have an ETA for when this will be resolved, but for now you can either use the chat function on telus.com or call 604-310-MYTV (6988) to update your channel selections. 

Thanks for your patience!

[KHR]

Hi @kls042 

It looks like the issue has been resolved, so you should be able to update your channels via online self-serve now if you didn't get a chance yesterday via chat or call-in. Thanks for your patience!

[TheCanadianShield]

Nope. 
As of 1840MST on Friday Dec. 13th, it's still only listing PikTV add-on channels that start with either the letters A or B.
See photo.

[KHR · Accepted solution]

Hi @TheCanadianShield 

I'm sorry that this still isn't working for you! I heard back from the technical team, and it seems like this issue is still affecting a handful of accounts. If you'd like to change up your channels, please call 604-310-MYTV or use the chat function on https://telus.com. 

[KHR]

Update for @TheCanadianShield 

The issue should be resolved - if you are still encountering issues, please let us know!

Thanks for your help getting to the bottom of this! 

-KHR

[TheCanadianShield]

All good on my end!
Thanks for getting this issue revisitied and resolved.

[DiMac]

I can't get ANY channels to load.   Tried for several days now.   So I came to this thread, clicked on the link you just posted and it fails to load too.   Unbelievable.   Why can't Telus, a technology company, provide a website that works, for their customers?   Now what?   I would like to LOOK at my options and not call in to try to figure out what we want.

[KHR]

HI @DiMac 

My apologies! Punctuation got in the way of my hyperlink - and the period at the end of my sentence messed up the URL. If you'd like to visit TELUS' website, visit https://telus.com If you'd like to see what channels are available on Pik, please visit https://telus.com/pikchannels If you'd like to log in to your My TELUS account, please visit https://telus.com/mytelus

Would love to try and help you troubleshoot what you mean by "I can't get ANY channels to load". Do you mean you can't watch anything within the Pik TV app? What device are you watching on? Are you connected to your home internet? Or are you having trouble selecting new channels within My TELUS? 

Thanks!

-KHR