Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I am so angry and frustrated... It took 7 days for the Tv Box to work, then to see only a select few channels from the packages ... after 3 tech supports I come to find that I chose on outdated information. To add to the **bleep**ing frustration, the...
Just like this person https://forum.telus.com/t5/TV/Persistent-error-message-on-several-on-demand-show/td-p/168551, I am having trouble with playing an on-demand show. I had a show scheduled to record on time shift, but the guide was incorrect and re...
Hi, I’m writing to complain about unauthorized charges after cancelling my 3-month free trial, and your team’s failure to resolve this despite repeated promises. This has been frustrating and time-consuming. In late 2024, I enrolled in a Telus stream...
To whom do we send a recorded interaction between the Telus voice response system and us, trying to get help for a broken PVR? This recording represents our 4th attempt at accessing technical support, and it is the third time this year our PVR has st...
I am getting the message Unable to play video. Please try again later on Crave for Season 3 Episode 8 of White Lotus. What can I do to fix this? Thanks
Why do we keep getting "Unale to play video" messages on random On Demand videos?So far we've had:The Pitt S1 E15Fargo S3 E2Long Bright River S1 E6It's getting quite annoying. We solved The Pitt issue by wathcing it on USA Network, but the others are...
Signed up for a new Optik tv package. First what I got was every channel available to Telus but no ability to record anything. Called Support, they put a ticket in. Next day had to log in again on the optik boxes, now I can record but now I have very...
There have been persistent error messages on several on demand shows over the last two weeks saying “retry later”. Currently, these messages are happening on these on demand shows- Empathie S1 E4 (Crave)- Law & Order Toronto S2 E7 -Law & Order S24 E1...
I keep having the following problems, and they are reoccurring issues, but Telus never fixes them, so I have to keep calling. Recording not working: I pay for recording, but there is a TV error saying I'm not allowed to record as I need to subscribe ...
