optik tv set top box

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Neighbour
on one stb the recordings pause every few seconds on playback. tried reseting box and still issue
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Community Power User
Community Power User

Is it the PVR that is freezing like that or a non-PVR box (CIS-330)? Are your boxes connected through ethernet or coax cables?


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. πŸ™‚
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Neighbour
It is a 330 connected with coax
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Community Power User
Community Power User

When you play recordings on the PVR itself they are fine? Does the normal TV freeze at all on the 330?


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. πŸ™‚
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Neighbour
The pvr and other 330 are fine for recordings and all boxes work fine with live tv
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Coach

Suggestion would be to reset boxes in order if this issue just started. The cables sound fine if Live TV works. 
Remove the power from the modem for 10 seconds and reconnect.

Once internet is up, please do the same to the PVR.  Remove the power and reconnect after 10 seconds.
After the PVR is back up, do the same to the remaining Optik boxes. 
Modem > PVR > 330's.

In that order, while letting the one before load fully before moving on should resolve this. 
If issues persist, please utilize TELUS chat and I am sure we can get it working properly πŸ™‚

http://www.telus.com/chat 

 

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Neighbour
Great call! Fantastic