optik tv internet speed

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Neighbour

I just got OPTIK TV installed with internet 15 .

 

I have tried to download from 3 different websites and they are downloading at 1.9 MB/s . I should be getting better than that ...

 

I contacted tech support and chat but no satisfactory answer . I am definitely capped at exactly 2.0 MB/s ... but nobody knows why .

 

If I go to speedtest.net , it shows 16 MB/s .

But if I try to download anything , it is always 2.0 MB/s . Something doesn't make sense .

 

Anybody know anything about this ?


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Rockstar

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Neighbour

oh man i feel very stupid now . I thought i was getting 10x faster internet . lol It is actually only little better than before .

ok , thanks for clearing that up .

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Neighbour

I should also add that I went through 4 tech support people at TELUS and none of them were able to explain that to me .

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Community Power User

@bboirav wrote:

I should also add that I went through 4 tech support people at TELUS and none of them were able to explain that to me .


The Tech support folks will usually stop with your SpeedTest numbers, if you provide them, as in many cases websites can be slow for a number of reasons outside their control.

 

Don't beat yourself up too much - some folks have trouble understanding decimal points

NFtoBC
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