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I just got OPTIK TV installed with internet 15 .
I have tried to download from 3 different websites and they are downloading at 1.9 MB/s . I should be getting better than that ...
I contacted tech support and chat but no satisfactory answer . I am definitely capped at exactly 2.0 MB/s ... but nobody knows why .
If I go to speedtest.net , it shows 16 MB/s .
But if I try to download anything , it is always 2.0 MB/s . Something doesn't make sense .
Anybody know anything about this ?
Solved! Go to Solution.
I should also add that I went through 4 tech support people at TELUS and none of them were able to explain that to me .
The Tech support folks will usually stop with your SpeedTest numbers, if you provide them, as in many cases websites can be slow for a number of reasons outside their control.
Don't beat yourself up too much - some folks have trouble understanding decimal points
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