Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 20895 Views
  • 118 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 26886 Views
  • 43 replies
  • 7 kudos

Resolved! Shaw

I live in Medicine Hat Alberta. I have been a long time customer of Telus. We are currently being charged $270 for a TV and Internet Bundle. We have had Telus reach out to us on the phone and in person saying how ridiculous loyal customers paying tha...

McKee by Neighbour
  • 442 Views
  • 3 replies
  • 0 kudos

All Recordings deleted after update

I have an Arris optik tv PVR box and I had been having issues with Recordings where the box would not record after a few weeks/months which made me have to restart the box by unplugging the Modem, PVR and Digital box and that would resolve the proble...

KJaswal by Organizer
  • 288 Views
  • 1 replies
  • 0 kudos

Closed Captioning not working when playing back recordings

When I watch a recorded show the closed captioning never works. It is turned on. When I watch the same recording on my mobile app on the phone or using the website on a laptop, the closed captioning works for recorded shows. Any ideas?

piqpst by Neighbour
  • 305 Views
  • 2 replies
  • 0 kudos

Resolved! forum had a makeover

I see the forum as viewed has changed, but it is still the same otherwise. I had previously suggested that there be a subforum for the newest Optic Telus TV 21T. Seeing as how the appearance has changed for no particular reason it would have been a g...

Rocky3 by Rockstar
  • 501 Views
  • 2 replies
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Resolved! Recording time

We just switched from Shaw to Telus .My neighbor has had Telus for a year or more and he showed me the features that helped me be comfortable with switching to Telus.Telus set us up with Optic TV+.This is supposedly an upgrade to the system my neighb...

BigAl2 by Friendly Neighbour
  • 1555 Views
  • 16 replies
  • 1 kudos

Telus Evo PVR Any Day, Any Time

We just got upgraded to the Evo box and I've noticed I don't have the option to choose any day any time for my series recordings anymore. There is a show I watch that plays reruns multiple times a day and because this PVR only records once a day, it ...

kjayne by Just Moved In
  • 375 Views
  • 3 replies
  • 0 kudos

Telus remote code for NTC TV?

Telus list states it’s 1268, but that doesn’t work. Help desk says oh it’s a new brand so too bad. has anyone else had success? What is telus timeline for fixing it?

Kiti63 by Neighbour
  • 510 Views
  • 5 replies
  • 0 kudos

Resolved! Telus TV+ app and Firestick

First, is Optik TV also Telus TV and / or Telus TV+? I am confused by the names. To test the app before signing up I have installed the Telus TV+ app on my Firestick 4k Max by sideloading Aurora and installing from that. It appears to work with the G...

newio by Helpful Neighbour
  • 637 Views
  • 2 replies
  • 0 kudos

Deceptive Practices

We recently had a Telus agent visit our home, lured by the promise of their fiber optic line. Initially, we were skeptical as Telus had previously informed us that fiber optic wasn't available in our area. However, the agent assured us it was now acc...

Neda by Neighbour
  • 391 Views
  • 2 replies
  • 0 kudos

Telus TV21T Picture Quality/Telus won’t cancel

Hey guys,I’ve been paying for almost a year and the picture quality mainly on the regular hd channels is horrendous still. Watching the playoffs has been the last straw for me. Sportsnet+ provides a less pixelated feed. The 4K channels they look dece...

Friendliest neighbours