Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
In the last 3 days, any PVR recordings I've had scheduled (which have recorded just fine ever since we got Optik well over a year ago) ... now they aren't recording. If I look ahead in the guide, it shows the red dots that show they're scheduled to r...
I recently just had a Telus tech out to fix my internet, apparently one of the cable was shorting out the modem. The tech had to set up a new network as we weren’t getting a wifi signal. Anyways Tv and internet are now working but now I can’t open my...
My pvr is saying it's offline yet it's recording and playing recorded shows as usual. Is this a concern or nothing to worry about? Only had Optik a month .hope this isn't a sign of things to come
When trying to watch live TV my Optik TV loses it's signal after approx 1 minute. If I change channels it will work for another minute then the same thing happens. I've had a problem with my Wireless Optik box lately where it loses the signal frequen...
Is it possible to access Telus TV in Mexico? I am already paying for it and home phone and internet when I'm away.
I’m thinking about buying a Sonos Beam for my Sony Bravia but am concerned about seeing older comments that the Telus box won’t support the ARC cable. Has anyone had success with this?
I have three tv's in my house of which I only use two on a regular basis. I do stay with my daughter in Edmonton in order to see my grandchildren. I'm relegated to the basement with no tv and would like to be able to take my unused box and a tv there...
Yesterday, when turning on the Optik box, a notice popped up about a "new" home screen. Now, whenever I turn on the Optik box, I get ribbons across the bottom of the screen listing "Live TV & Recordings" and "Continue Watching on Demand". It does dis...
Telus assistant does register to google home successfully, but only the Telus router is available as a device??? How do I get the OPTIK TV box to show up?
New to Optik (from Delta Cable):Setup: New Telus wi-fi hub/router, Telus home phone, connected to fibre on the street, Intenet 150, Optik Box hardwired with Cat5 through a switch and through a Netgear wi-fi router.Issue: lots of freezing, pixellation...
