Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 126 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Resolved! Optik tv on the go support website link

so i have an updated Dell XPS Windows 10 64bit 1903 update with latest update for google chrome canary and firefox! 67.04 Intel I7 7Gen 7700 Gtx 1080 512GB SSD2TB HDD Desktop... @Nighthawk The Optik link is broken fr me.. Error Code 404 File not foun...

Resolved! Parent control pin reset

My TV is all of a sudden asking for a pin to watch anything how can I reset

Resolved! Subtitles for Netflix (CH.422) Not Working

There was a post about this issue before and I know there are others experiencing the same problem: Channel 422 - Netflix Play anything, press down arrow, choose English [CC] subtitles, and nothing happens although they are still checked off. Toggle ...

AdamW by Neighbour
  • 3 replies
  • 0 kudos

Resolved! Watch shows when away from home and wifi

Can I download shows from Optik TV onto my laptop like on my PVR, so that I can watch them when I am off the grid (like on an island or airplane) ? If so, HOW? Thanks!

Island by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Audio quality

i used to be with Shaw up to recently, and changed over because the channel selection seemed better. I have since noticed the audio quality is very inferior to Shaw cable. If I watch Netflix (or anything) through my bluray player as opposed to the Te...

Resolved! PVR - recordings are blank

Came back after a few days away from home, had to reset all our boxes due to technical issues. Lost all of our scheduled recordings (eg what was supposed to record tonight didn’t). Also when trying to access older recordings (pre-reset), it plays but...

Resolved! Can’t get the 4K tv box to use ethernet

I can’t seemed to get my new 4K optiv tv box to use the Ethernet connection instead of using wifi. Tried watching Netflix app on it... and it was so slow!!! I looked into the systems menu and there’s no way for me to default the box to Ethernet and n...

Resolved! Telus optik tv box reset

So I recently moved my Optik PVR box upstairs and when I set it up it kept getting stuck on "your telus optik tv box is initializing it'll only take a moment" I read somewhere on here then if you unplug it four times it does a soft reset. So I procee...

Kk1994 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! CNBCC in HD

The Canadian version of CNBC HD feed is now available on two of TELUS' competitors:Bell Fibe channel 1509Rogers Ignite channel 111 When will TELUS Optik offer CNBCC in HD?

worldtel by Organizer
  • 2 replies
  • 0 kudos
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