Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 46895 Views
  • 182 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 38417 Views
  • 43 replies
  • 7 kudos

Resolved! Missing episodes Chicago Med

In Season 6 there is only episode 7 and 8. Season 7 is already upload to date. Any reason why?

Msfit by Neighbour
  • 2704 Views
  • 2 replies
  • 0 kudos

Ultimate sports premium pick

I'm considering moving from Shaw to Telus as I have fibre wiring available. I see the Ultimate Sports option as a premium when choosing 4 or more theme packs on this channel selection guide, but it isn't as clear on the web pages describing the progr...

jdc_nv by Neighbour
  • 4786 Views
  • 5 replies
  • 0 kudos

Resolved! Pik TV service not working

I just added PikTV to our services, and I'm not having any luck logging in either using a web browser (Safari 13/mac os 10.15), (Can't open page because server not responding). On my ipad and iphone, it doesn't accept my login info using the email us...

meltonia by Neighbour
  • 4265 Views
  • 4 replies
  • 0 kudos

Piktv on apple tv constant stuttering

Recently we've have more trouble with the piktv app on our Apple tv where the audio is fine but the video stutters.. Can't even watch a hockey game properly. Any one know a fix?

Resolved! How to install Pik TV on my TV

I have just signed up for PIK TV and have downloaded the app and installed it on my phone and ipad. I can't figure out how to set it up on my TV. Thanks for any guidance!

lindam by Neighbour
  • 2599 Views
  • 2 replies
  • 0 kudos

Resolved! Apple TV and PikTV - Login Failed

Hi all!I ordered an Apple TV from Telus as part of my PikTV package. I have downloaded the app and everything but I cannot login to the PikTV app itself. It keeps saying login failed even though the username and password are right. Everything else on...

Resolved! PIK TV Concurrent Streams NOT automatically logging out on Apple TVs

I am using PIK TV on up to 4 Apple TV boxes in my home. We are never ever utilizing more than 2 streams at a time and 90% of the time we are using only 1 stream. HOWEVER, the PROBLEM is that the PIK TV APP does not seem to realize I have closed the P...

MOCA Vs Moving Box

Hi, I have a wireless box that has a really poor signal in my house and today it finally drove me to the point of doing something after having to restart it 10 times for my son. I have had this setup for years and today is the first one this poor (re...

gresh12 by Neighbour
  • 1967 Views
  • 1 replies
  • 0 kudos

I want to have Telus move my fiber optic line.

I want to move the fibre line from the back of my house to a service entrance mast on my rear lane garage.How do I get this done? The pure fibre team have been zero help thus far.

Bmct by Neighbour
  • 2359 Views
  • 1 replies
  • 0 kudos

Resolved! for chromebooks , what is a good browser to use for piktv ,

i cant get piktv to run , keep getting app not supported on browser etc , any help will do (im not the most tech savvy so asking me what im using and blah blah wont help me much , just looking for a browser on chromebook that will run piktv)

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