TV has audio but not picture . Flashing error at top of screen: Your television cannot support HDCP video over your high defiition connection. H1001
Any idea's on how to resolve this?
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Component with audio cables would work with Optik TV connection and HD feed compatible as well. However, for HDMI connections, you can try this to fix the error you're getting:
1. Turn Optik TV box off
2. Turn TV off
3. Turn Optik TV box on
4. Turn TV on
BEST WAY TO GET AROUND HDCP ERROR
1. FACTORY RESET YOU TV, it will force it to forget the software error, if you do not know the code to have the TV to make a factory reset then unplug it from the electricity for at least 12 minutes, in that matter all of the energy save on the transformers and capacitors it has inside of it will drop all the electricity that they hold making the TV to bounce back to its factory defaults, all of the custom settings will be lost, but most likely you will have no more HDCP error on your screen after putting the power back.
(Really important that you do not handle the HDMI cord with the equipment turned on, it might get damaged as it handles power, like a fire wire or a thunder bolt cords on a computer)
2. Change the HDMI cord, not all of them have the same voltage specifications, so compatibility will change depending on the equipment you have connected to them.
3.Change HDMI connection for COMPONENT, even thought might not sound as the best solution since you will need to have an optical connection available for the audio if you want to keep your 5.1 surround sound, COMPONENT don't transfer the HDCP error since even thought they handle the same amount of pixels for the HD connection, they do not have the same software sent through either on the output of the digital box or the input of the TV, so no HDCP error with this type of connection
For over 2 years working with customers with this error, the first solution has always worked. give it a try, and if it doesnt work, try the other two options
TELUS technical support
Yeah, no. How could it have been working for literally YEARS then just stop? This is some kind of firmware bug. I also notice that audio will suddenly POP and drop down until is gradually rises to the previous volume, kind of like a limiter such as a Level Devil or something similar. That bug's been going around for a couple of months now. On multiple TVs in different rooms, and I've noticed it at other clients locations as well.
CafeKief, please start new topics instead of posting random unrelated things to existing ones.
This has been answered a few times on the forums. Twice in 6 months? That's it?
It's a communication failure between the box and the TV. It'll be localized to the box/TV only. The black screen is the end result as HDCP is for content protection and part of HDMI. HDCP is a security feature of HD video. There is no fix for it. It is how HDCP was designed.
I have the same problem with hdcp, I cannot watch the programme record in the PVR cable box, I have turn the cable box off for 5 times and then it work, but can only watch one record, after that have same problem again. It has been happened for a week. My Sony TV has the error message cannot support HDCP code H001, also has the message that cannot access to the applicator. I thought it can be solved after updated the sorftware of my sony TV, unfortunately, it is not, so frustrated!
Is it just one recorded program or all? Does live TV have any issues with HDCP?
Cannot access the applicator? (application?) What's the exact wording of that error message. It's going to be separate from HDCP.
So turns out their boxes aren't compatible with the HDMI cords. Call telus & they will send you out the right cables for as many tvs as you are having problems with. I am not sure why this would be,,,seems like someone messed up when they were installing all this fiber optics & their pvr boxes & receivers by not installing them all with the correct cables when they come to our homes 😞
My box works perfectly fine with HDMI. As did my old PVR. There are countless others using HDMI without issues as well. The HDCP error isn't necessarily the box itself but a communication failure between the box and the TV. It could be triggered by either device.
Also, fiber optics have no connection in any way to an HDCP error. They are two very different things. One is hardware, the other is software.