Your television cannot support HDCP video over yoru high defiition connection. H1001

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Resident

TV has audio but not picture . Flashing error at top of screen: Your television cannot support HDCP video over your high defiition connection. H1001

 

Any idea's on how to resolve this?

 

Thanks,


Accepted Solutions
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Most Helpful
Connector

Hi,

 

Components is the better solution in these cases. May I inquire about the make and model of the TV ?

 

Some "lesser known" brands do have issues due to not following the exact HDMI specifications.

 

Thanks, have a great day !

Yves
Member of the Telus team
Assure FFH (Internet & IPTV Tech support)

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Most Helpful
Resident

Thanks for replying. After two days and rebooting the modem, then resetting it. Powering telus box on and off about six times. The tv is now functioning.

 

Extremely frustrating, I love Telus but its not really working for me......

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Advocate

Hey there, 

Component with audio cables would work with Optik TV connection and HD feed compatible as well. However, for HDMI connections, you can try this to fix the error you're getting: 
1. Turn Optik TV box off
2. Turn TV off
3. Turn Optik TV box on
4. Turn TV on

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Most Helpful
Connector

Hi,

 

Components is the better solution in these cases. May I inquire about the make and model of the TV ?

 

Some "lesser known" brands do have issues due to not following the exact HDMI specifications.

 

Thanks, have a great day !

Yves
Member of the Telus team
Assure FFH (Internet & IPTV Tech support)

View solution in original post

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Most Helpful
Resident

Thanks for replying. After two days and rebooting the modem, then resetting it. Powering telus box on and off about six times. The tv is now functioning.

 

Extremely frustrating, I love Telus but its not really working for me......

View solution in original post

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Friendly Neighbour

I had the same problem, kepting getting worst. I called telus, they told me "we do not support the use of HDMI cables, and I need to use those video/audio cables"....

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Resident

Yup - had same problem. After unplugging Telus set top box and powering up again after a minute, it was fixed

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Ambassador

when will telus ever get 4k or just the standard 1080p compatible set top boxes to work? 2040 say?? lol

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Community Power User
Community Power User

CafeKief, please start new topics instead of posting random unrelated things to existing ones.


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Ambassador

i have the same problem with hdcp, you still haven't answered my question, i just the forum on my laptop, so just going to bring it up again! i got the error two times too within 6 month one in my room with hdmi and one with the pvr (HDMI)

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Community Power User
Community Power User

This has been answered a few times on the forums. Twice in 6 months? That's it?


It's a communication failure between the box and the TV. It'll be localized to the box/TV only. The black screen is the end result as HDCP is for content protection and part of HDMI. HDCP is a security feature of HD video. There is no fix for it. It is how HDCP was designed.


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Resident

I have the same problem with hdcp, I cannot watch the programme record in the PVR cable box, I have turn the cable box off for 5 times and then it work, but can only watch one record, after that have same problem again. It has been happened for a week. My Sony TV has the error message cannot support HDCP code H001, also has the message that cannot access to the applicator. I thought it can be solved after updated the sorftware of my sony TV, unfortunately, it is not, so frustrated! 

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Community Power User
Community Power User

Is it just one recorded program or all? Does live TV have any issues with HDCP?


Cannot access the applicator? (application?) What's the exact wording of that error message. It's going to be separate from HDCP.


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Resident

So turns out their boxes aren't compatible with the HDMI cords. Call telus & they will send you out the right cables for as many tvs as you are having problems with. I am not sure why this would be,,,seems like someone messed up when they were installing all this fiber optics & their pvr boxes & receivers by not installing them all with the correct cables when they come to our homes 😞

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Community Power User
Community Power User

My box works perfectly fine with HDMI. As did my old PVR. There are countless others using HDMI without issues as well. The HDCP error isn't necessarily the box itself but a communication failure between the box and the TV. It could be triggered by either device.

 

Also, fiber optics have no connection in any way to an HDCP error. They are two very different things. One is hardware, the other is software.


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Resident

 I was told by Telus it was the box itself not working properly with the HDMI cables. They sent us out 3 of the proper cords for all 3 tvs/boxes & now not one tv has this error anymore.  It took 2 days & the cables were in my mail box. 

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Resident

Unplugged HDMI and plugged in again to rid HDCP H1001 error

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Connector

What type of cords is Telus sending??  My 4K PVR doesn't have component outputs.

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Community Power User
Community Power User

HDMI is standard. The issue in this topic is mainly based on the old Optik boxes that came out over 7 years ago. (CIS330/430 and SA330/430)


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Connector

I have the 4K PVR and I'm seeing the same error message on my new Sony Bravia TV, ever since the recent PVR firmware update.

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Community Power User
Community Power User

All the error indicates is there is a communication issue between your box and TV. More often software based issue than hardware.


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Ambassador

my has the same problem!! he just got this 4k tv a month ago!! had getting the same thing!

 

http://www.bestbuy.ca/en-CA/product/toshiba-toshiba-43-4k-ultra-hd-led-tv-43l621u-black-only-at-best...

 

so the 330s are 7 years old or so!! wow

 

They really need to upgrade better then the 4k pvr for just a set top box right now!! where on the website will they announce this? link? 😛

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Community Power User
Community Power User
The 4K pvr is brand new, it's already future proof. There is also have newer HD pvr IPV6015 that was released this spring.

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Ambassador

ya, the pvrs tho i mean set top boxes? the small ones! hd boxes...

the passed 3 to 5 years my mom and dad both had the 330's are they going to bring a 440? i sound so awesome!! 😛

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Community Power User
Community Power User
Seems they're being updated PVR HD receiver in the spring, 4K receiver in the fall. Seems like a refresh is happening.. Give it time, older boxes work fine. Just a little slower.

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Resident
We bought a 4k TV about a month ago and have a brand new Telus 4k PVR. Everything was working just fine until last Tuesday evening, when I started getting this same HDCP (H1001) error message. If this is software related and not hardware, then what changed on Tuesday? Did Telus do some firmware upgrade in the background?

I can temporarily fix the problem by turning everything off, then back on, but that is annoying to say the least, and not something I want to continue to do into the foreseable future.

It happens every time I switch inputs - e.g. when I switch to my blu-ray player, then back.
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Community Power User
Community Power User

@RickP  Usually a software related issue (handshake) with the TV. Most times it's low quality HDMI cables, make sure they're 2.0 spec. Also check to see if there is a firmware upgrade for your TV.

 

What brand 4K TV did you purchase?


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Friendly Neighbour

Yeah, no. How could it have been working for literally YEARS then just stop? This is some kind of firmware bug. I also notice that audio will suddenly POP and drop down until is gradually rises to the previous volume, kind of like a limiter such as a Level Devil or something similar. That bug's been going around for a couple of months now. On multiple TVs in different rooms, and I've noticed it at other clients locations as well. 

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Connector
Constantly having issues with HDCP. Figure it out Telus!

PVR - Telus VIP5662W box
TV - Sony XBR-930D
Receiver - Denon AVR-s510bt

I usually have to turn the system on and off 5 times before I get picture. And I'm talking every single time...

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Community Power User
Community Power User

Have you tried the troubleshooting steps Denon outlines on their support page? In the past the HDMI repeaters in some receivers have caused issues.


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Resident

BEST WAY TO GET AROUND HDCP ERROR 

 

1. FACTORY RESET YOU TV, it will force it to forget the software error, if you do not know the code to have the TV to make a factory reset then unplug it from the electricity for at least 12 minutes, in that matter all of the energy save on the transformers and capacitors it has inside of it will drop all the electricity that they hold making the TV to bounce back to its factory defaults, all of the custom settings will be lost, but most likely you will have no more HDCP error on your screen after putting the power back.

(Really important that you do not handle the HDMI cord with the equipment turned on, it might get damaged as it handles power, like a fire wire or a thunder bolt cords on a computer) 

 

2. Change the HDMI cord, not all of them have the same voltage specifications, so compatibility will change depending on the equipment you have connected to them.

 

3.Change HDMI connection for COMPONENT, even thought might not sound as the best solution since you will need to have an optical connection available for the audio if you want to keep your 5.1 surround sound, COMPONENT don't transfer the HDCP error since even thought they handle the same amount of pixels for the HD connection, they do not have the same software sent through either on the output of the digital box or the input of the TV, so no HDCP error with this type of connection 

 

For over 2 years working with customers with this error, the first solution has always worked. give it a try, and if it doesnt work, try the other two options

 

Best Regards 

 

TELUS technical support