OK, I've installed brand new batteries in the remote ( the fat version not the slim line version of remotes )
I've reset the PVR.
When I press change chanel or select recordings i am left sitting there waiting and waiting and waiting more then 30 seconds.
Why is the PVR so slow to respond to the remote control ???
Solved! Go to Solution.
I've been having this issue recently. Probably for about a month now. Prior to that, I've never had this problem.
Examples of what happens:
Hoping you can help. I'm frustrated!
A few things to check.
A full Hard Drive can/will drastically reduce speeds for reading/writing causing delay in responses it would appear from the remote. Reducing to under 80 percent usage clears that very well.
If the issue is not a full hard drive, try rebooting the devices in order.
It can help for most things that just appear out of the blue.
Remove the power from the modem for 10 seconds and reconnect.
Wait for the internet to come back and do the same to the PVR. Remove the power for 10 seconds and reconnect. Wait for the VR to fully load.
Last, any remaining Optik boxes remove the power and reconnect after 10 seconds. In that order (modem>PVR>all other stb's)should resolve this as long as the issue is not a full hard drive. If issues persist, please use our chat and we can ensure this is resolved.
This is for Optik?
The Optik PVR does not directly respond to the remote when changing channels. Unlike cable or satellite which sends all the channels simultaneously to the set top box, which then selects between them when you change channels, the Optik PVR tells the switch back at Telus to deliver a new channel to the PVR. This takes a bit of time, and can be slowed by a poor connection with a long Ping. Have you also noticed a slowing of delivery of your internet? It should have slowed in parallel.
I suggest contacting telus directly to discuss if this is a noticible change in timing, as they may have to address the connection to your home.
Hey, best if you call TELUS support (310-MYTV) to have this fixed. 30 seconds for a channel change is not normal.
Pressing channel up and down takes less than a second to change on my Optik. I'm also using the wireless boxes.