Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
My wireless box keeps freezing, yet if I change the channel and change it back again the message goes away immediately and the program resumes. It also clears itself if I wait 30 seconds. Only happens with live tv. See the two videos linked below. Th...
I used to be able to login and access the Optik TV app in the past without any issues. I tried to login to Telus TV+ recently for the first time, and i am unable to login from any platform. have tried iOS, Android and telustvplus.com.The message that...
So I missed a recording of the news last night, not a big concern but using this as an example I checked my Global 104 11pm series scheduled and find Dec 2 & 3rd only set to record. Global news is 11PM eevry day.I proceed tonight on 22nd and every ni...
I figured I'd ask here first because a) I'm not in a position to contact support right at this moment and b) I might be moving to fast on it. Right now though this sounds like it's a call to support. I took advantage of the $55 black Friday 2 theme p...
After a thirteen hour power outage the other day the tv picture freezes and pixelates every couple of minutes. Tried all the usual steps and it is still happening. I have the original Optik box and am afraid if I call they will try to get me to switc...
Hello everyone, this is more of a fix than a question that I want to share with everyone as lots of customers may face this issue. I put my Telus modem into bridge mode and am using my own Nighthawk AX3000 wireless router. Then I connected the Optik ...
When you get asked/told to send us a private message. @TELUS_Support At the top right hand of the page is an envelope. Click on that and you should be able to send us a private message. NOT easy Just click on the user name TELUS_Support and you will ...
Looking for ideas on what the settings in my LG TV should be to fix the issue of the Telus digital TV box image not working. Telus Tech said there are common issues with LG TVs not being compatible with other devices (however the Xbox works great) an...
My TV is all of a sudden asking for a pin to watch anything
Since switching to standard time the Disney channels schedules are wrong, listings in the guide do not correspond to what is being broadcast, please fix thank you
