We are Telus Optic customers here in Sooke and are frustrated with the limited 2 HD TV channels.

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bmcintos
Resident

Frustrated with Telus Optic HD TV in Sooke, if we are watching one HD channel, and recording a second HD show, we can not watch any other HD TV programs in the house on other TV.

 

With Shaw Gateway we never had this problem when living previously in Nanaimo.


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jason
Advocate

That's because with Optik TV, it really depends on where your location is. Each house gets a certain amount of stream in HD and SD.

 

It sounds like that your house can only receive two HD streams at the same time. It can't be helped unless TELUS improves their Optik service, which I think is unlikely for you as they should be trying to get Optik TV into more areas, not improve.

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Most Helpful
jason
Advocate

That's because with Optik TV, it really depends on where your location is. Each house gets a certain amount of stream in HD and SD.

 

It sounds like that your house can only receive two HD streams at the same time. It can't be helped unless TELUS improves their Optik service, which I think is unlikely for you as they should be trying to get Optik TV into more areas, not improve.

View solution in original post