VIP5662W

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Resident

Hi all, 

 

I rebooted my 5662 PVR because my other TVs were acting up. Now the internet is working fine and the wireless TVs are fine but the PVR wont connect and has solid lights - LINK, Bluetooth and Record. 

 

Im scared to reboot the modem again and lose all the TVs - is my PVR toast?

 

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Community Power User
Community Power User

Reboot the pvr first once online reboot any other receivers you have. 


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Ambassador

Here is the recommended steps to properly restore Optik (you will lose Interent connectivity while your modem restarts):

 

https://www.telus.com/en/ab/support/article/how-to-reboot-your-optik-system