Tv

[Namma25]

My channel changer for my tv has stopped working properly. How can I get a new one?

[NFtoBC · Accepted solution]

Yes, you can contact Telus and a customer service rep will take you through a few steps of discovery, and if determined it is simply the remote, and not some other part of the system, they will send you a new remote, and an envelope to return the old for recycling.

Contact info is at the bottom of this page.

[xl]

To clarify?

• is this the remote or the button on the cable box?
• do the other buttons work?

[Namma25]

It's the remote

[Namma25]

Can I call someone to get a new remote?

[WestCoasterBC]

@Namma25 just contact Telus to get a replacement remote sent to you. This time of day i suggest contacting them via live chat.

https://www.telus.com/en/bc/support/contact-us

[NFtoBC · Accepted solution]

Yes, you can contact Telus and a customer service rep will take you through a few steps of discovery, and if determined it is simply the remote, and not some other part of the system, they will send you a new remote, and an envelope to return the old for recycling.

Contact info is at the bottom of this page.