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Tv

Namma25
Neighbour
My channel changer for my tv has stopped working properly. How can I get a new one?
1 ACCEPTED SOLUTION

NFtoBC
Community Power User
Community Power User

Yes, you can contact Telus and a customer service rep will take you through a few steps of discovery, and if determined it is simply the remote, and not some other part of the system, they will send you a new remote, and an envelope to return the old for recycling.

 

Contact info is at the bottom of this page.

 

NFtoBC
If you find a post useful, please give the author a "Kudo"

View solution in original post

5 REPLIES 5

xl
CPU Alum
CPU Alum

To clarify?

  • is this the remote or the button on the cable box?
  • do the other buttons work?

It's the remote

Can I call someone to get a new remote?

WestCoasterBC
Community Power User
Community Power User
@Namma25 just contact Telus to get a replacement remote sent to you. This time of day i suggest contacting them via live chat.

https://www.telus.com/en/bc/support/contact-us

NFtoBC
Community Power User
Community Power User

Yes, you can contact Telus and a customer service rep will take you through a few steps of discovery, and if determined it is simply the remote, and not some other part of the system, they will send you a new remote, and an envelope to return the old for recycling.

 

Contact info is at the bottom of this page.

 

NFtoBC
If you find a post useful, please give the author a "Kudo"