Technicolor or Arris pvr

[Rayrayjjkk]

Can anyone tell me what 4k PVR I best the Arris technicolor uiw8001,I had 2 Arris pvrs and both stopped with in a yr so I asked for a different brand and he gave me this model,any info on it please would be nice..

[WestCoasterBC]

Haven’t had any issues with my Arris 4K boxes. Specs are similar different manufacture, also the technicolor chipset runs a little hotter. When comparing to the Arris box.

[ShawSpy]

The Technicolor Telus 4k Pvr box runs very hot. It almost feels unsafe with how hot it gets.

[jackrabbit000]

We just had Optik TV installed. I noticed that the Technicolor PVR hard drive spins 24/7 even though it is off or in standby mode.

[ShawSpy]

I’m currently on hold with Telus about the Technicolor overheating problem since the DVR also slows down when its hot. Been 90 minutes on hold so far with no idea if they will pick up. Telus really needs to step It’s customer service levels up to Shaw’s level.

[NFtoBC]

Is the PVR in a cabinet, or space shared with other electronics?

What occurs to convince you the PVR slows?

[ShawSpy]

Well for the second straight day in a row trying to speak with Telus Optik TV technical service, spent 2 hours on hold waiting and the call disconnected. The call disconnects at the exactly 2 hour mark from when you are first placed on hold. So far I have invested 4 hours over the course of 2 days and Telus technical support just cuts the calls.

I did some online searches and people are saying to call Telus for cancellation and they can transfer the call to technical service at an expedited level.

I will try this tomorrow. Very disappointed right now, I pay $2400 a year to telus for service and they can't even provide support to keep collecting that money off of me and provide working service. Broken business model.

[WestCoasterBC]

@ShawSpy You’re always welcome to escalate your issues here. 

[ShawSpy]

I escalated the situation by e-mailing the Unresolved Telus Issues web contact.

I received a call from Telus today (1 855 443 6611). They talked to me for a minute and said they were the cooper department and could not help me because I am an optic customer and that is a separate division. They forwarded my call, i was on hold for over an hour and the call was never answered, I saw no point in waiting 2 full hours again until the call auto-disconnects.

This is painful, I just want to be able to watch my Telus Optik TV.