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Well for the second straight day in a row trying to speak with Telus Optik TV technical service, spent 2 hours on hold waiting and the call disconnected. The call disconnects at the exactly 2 hour mark from when you are first placed on hold. So far I have invested 4 hours over the course of 2 days and Telus technical support just cuts the calls.
I did some online searches and people are saying to call Telus for cancellation and they can transfer the call to technical service at an expedited level.
I will try this tomorrow. Very disappointed right now, I pay $2400 a year to telus for service and they can't even provide support to keep collecting that money off of me and provide working service. Broken business model.
I escalated the situation by e-mailing the Unresolved Telus Issues web contact.
I received a call from Telus today (1 855 443 6611). They talked to me for a minute and said they were the cooper department and could not help me because I am an optic customer and that is a separate division. They forwarded my call, i was on hold for over an hour and the call was never answered, I saw no point in waiting 2 full hours again until the call auto-disconnects.
This is painful, I just want to be able to watch my Telus Optik TV.