TELUS TV+ Recording CBC National and CTV News at 6 still VERY BROKEN

[Marek64]

TELUS, please!

Fix the Metadata and make the TV+ App recording schedule work!

I, and tens of thousands of TV+ paying customers, cannot set recording of repeat programs like CBC National and CTV News among many.

After clicking on 'Record' or 'Record Series', the TV+ App says "There are no new episodes available". And it refuses to schedule the recording.

This has been going on for over a year since I had this faulty TELUS/Google product. Many complained yet TELUS ignored us.

Time to fix it, or TELUS customer base and shares will fall further.

Please respond. Thank you,

Marek

[KHR]

Hi @Marek64 

The TV development team is working on a solution for series recordings for programs that have no season and episode details such as The National and CTV News - unfortunately the solution is proving to be complicated. 

Recognising that this is absolutely not ideal, you should still be able to set individual episode recordings from the guide; I was just able to set recordings for the National and for CTV News Vancouver at Five. 

You can also take advantage of restart - the ability to restart programs from the beginning that aired up to 30 hours in the past; simply scroll to the left in the guide and look for the restart icon (a 3/4 circular arrow pointing counter clockwise). 

[GramaDayna]

Restart icon is at top of Channels.  I got CTV news to play from beginning by just clicking on the program I missed.  However, I can’t fast forward through the news.  Hope you can fix this problem soon.  Thank you. 

[TELUS_Support]

Usually this is a mandate put in place by the broadcaster itself (they don't want people skipping through advertisements). You can always record a program and then fast forward through it at will.

[Rocky3]

NO, you cannot fast forward all recorded shows. NEWS is this thread. The 11pm Global BC news cannot be fast forwarded live or recorded as an example. @TELUS_Support  should know this. There are more. For a while the 11pm news could not be restarted if you came in late. A lotta glitches that are not making sense when they are isolated.

[Optik-Kate]

Hi @Marek64 we just made an update to improve the news recording experience. Can you let us know if you're still experiencing issues?