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Yes, you need to contact the technical support department either by calling 310-6988 or Online at: www.telus.com/chat
Technical Support is available 24/7 and can assist you with getting a replacement remote.
i found a remote that works great for any type of ir protocol the urc-a6
i have many types of devices and it can br programmed tor all of them through the learning process for individual keys if it has not been preprogrammed for the device and it is cheap