Remote stopped working. Tried all codes also my front panel is locked so I can't get actual code

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Resident
I have a satellite TV receiver (9241) and the remote just stopped talking to the device. I searched online and found some steps to reprogram the remote; beginning with going to system info and finding receiver code, hold satellite button till top 4 blinks than enter your code preceded by a 0 (ie 03) then press # and record button twice. First problem is apparently my front panel is locked so I can't get actual code second problem is I've tried all single digit combinations with no lock. Can someone please help me
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Guardian
Have you tried putting in a new battery?
Do any of the buttons light up when you press the buttons?