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Are you using Optik TV or Satellite TV?
You can find information via our support Website at: www.telus.com/help
Here is the link for the Optik Remote User Guide: http://www.telus.com/content/help/common/pdf/Mediaroom_Remote_User_Guide.pdf
Here is the Satellite Remote link: http://www.telus.com/get-help/satellite-tv/using-your-remote/program-your-telus-satellite-tv-remote-...
Hope this helps!