Password not always accepred


Password works fine in order to login online for my Telus account ..however when I try to login on my iPad to crave and to A&E etc., it won’t accept my credentials.  I don’t know whether it’s my email or my password.  

I also am unable to see the channels that I should be able to watch on my iPad because it keeps telling me that I am not on my own Telus Wi-Fi which I am. I have tried to go through the forum before regarding this but nothing helps.