I have had Optik TV for a long time and I'm just trying out the "Optik TV on the go" apps for ios. I have installed it on my iphone successfully and it seemed to work. When I try it on my ipad, it says "You have reached the maximum number of concurrent logins. Please log-off one of your devices and try again". I have logged off and closed the app on the iphone, but I still get this message on the ipad. Any ideas?
Hmm, I can't see "Manage viewing conflicts" on my ipad or iphone. But I just noticed that when I try to log in to my account using a web browser it says "Your TV package is currently not supported in My Account. Please call customer care at 310-MYTV to make changes to your TV service.", so I think this must have something to do with it. Thanks for the reply.
I too am having this issue, but I do not have the app installed on any other device.
I have tried resetting my password and refreshing the connection, but it does not work. there is nothing indicating that i can manage the conflicting error, and it wont let me log in. could this be linked to the ipad app failing?
On a side, but related note. 1 connection permitted? even netflix allows 2.
I just ran a test on three devices. 2 Android and one iPad. I was able to have Optik running on all three devices at the same time.
The iPad did have a message about max connections. I just push the Restore Connection option and Optik on the Go worked fine.
Things to try....