03-18-2020 01:11 AM
The forum lost my original post.
In essence: I have tried everything I could think of to troubleshoot this issue.
There is no sound, and the issue is the optik TV box thingy.
How can i fix this?
03-18-2020 12:04 PM
03-18-2020 12:33 PM
That didn't do anything.
The remote works fine. There's just no sound, regardless of what I do.
03-18-2020 12:35 PM
The Optik TV box has separate volume controls from the TV. If the remote was completely reset and NOT programmed for the TV, it should allow you to control the volume on the box directly and max it out. Then program the remote for the TV again.
03-18-2020 12:53 PM
I followed the instructions for doing that and nothing changed.
03-18-2020 01:41 PM
Then there could be another cause. How is the Optik TV box connected to the TV? Is there any other device connected between the TV and the Optik box?
03-18-2020 02:18 PM
Hard to say what the issue is without knowing how you TV and Optik box are connected. The information here may be of use:
Likely a configuration issue on your TV but without more information it's difficult to determine.
03-18-2020 06:09 PM
How can it be a configuration issue if everything already worked prior to yesterday?
03-18-2020 06:05 PM
The device is connected directly to the TV. There are no devices connected in-between.
03-18-2020 06:15 PM
I have tried the following already:
- muting/unmuting (no change)
- increasing/decreasing volume (no change)
- Netflix, via the guide, has no sound.
- The TV, on it's own, *does* have sound when I go online, so the issue is the box.
- I checked and double checked all the cords and connections (no change)
- I unplugged/plugged in the box (no change)
- I unplugged/plugged in the main wifi/power box in the basement (no change)
- I changed the audio from "stereo" to "surround sound", then back again (no change)
Everything worked fine on Monday evening.
Everything else still works - it's just the sound that is missing.
03-19-2020 11:20 AM
There will be 2 volumes settings. One for you TV and one for the PVR box. Possibly one of those has been lowered or muted.
10-07-2020 08:56 PM
10-08-2020 01:14 AM
The usual way is to disassociate your Telus remote from your TV turn up the volume on the PVR, then re-associate the Remote to the TV.
10-08-2020 07:12 PM
It's certainly possible that the box needs to be replaced if your other troubleshooting has not been able to fix the problem.
I did have that happen to one of my boxes. They sent a tech with a replacement and that solved the problem.
10-09-2020 02:46 PM
To adjust the volume of the PVR you need to use the remote and set it to Optik (not TV) and then use the volume to set it to max (25).
This guide may be helpful:
10-25-2020 03:37 PM
I'm a LONG time Optik TV subscriber. I am NOT going to suggest you turn up the volume !! I had to reboot the Telus TV Box a few times to get the sound back. It would be great to get better working hardware/software for $150-200/month without having to mentally prepare for a one hour wait on the phone just to have a representative have ME do troubleshooting and rebooting !!
11-13-2020 08:17 PM
11-13-2020 10:24 PM
If you have a hardware issue call Telus and request a replacement. I don’t have audio issues on my arris 4K boxes.