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Seems to be working for me on iPhone. I only get that error if using a browser to access Optik online.
The Optik App works for me, using my Telus ‘My Account’ credentials. Possibly your account needs to reset the App credentials. If the issue continues beyond today, you may need to contact Telus for a full reset.
So I just downloaded the new Optik app on my phone. Unfortunately I cannot get it to run. Every time I log in it gives me this error.
What phone are you using? I'm wondering if you are using a forked Android OS.
I get this error on both my phone (Samsung with Lollipop) and laptop (Win 10 with Chrome) when I try to login with my Telus My Account credentials - but it works with my Telus Optik on the Go credentials which are different from the My Account credentials. Perhaps this is another case of a Telus tool that doesn't work if you have Fibre service e.g. the My Account tool doesn't work for managing Optik TV if you have Fibre service.
I'm getting the same message (LP1008). The Remote Record app - which I used to use - is telling me that it can't find my email address and the TELUS "My Account" app is telling me that it "could not retrieve my service information, please try again later" (although it does tell me how much my bill is).
Not sure what is going on here, but everything appears to be a bit of a mess.
May I get a bit of help regarding this issue? I have been trying for the last two days and it always ends up with the error saying something went wrong, try later. I know I am inputting the right email and password.