I was told by TELUS support that a select Sony Bravia 4K TVs have issues with the Optik 4K PVR. Do you have a list of specific Sony 4K models that are affected by this issue?
I just learned about the hue problem with Telus 4K box but only after buying Sony XBR 55 UHD TV last week. When the Telus Box is set on the recommended 4K aspect the picture goes a pinkish hue. When you talk to Telus about it the say that this is the first that they heard of the problem.
My question is will this issue be corrected or is it best to return the TV? Has anyone else found a solution?
I have a Sony (55X900A) and I have 4K set top box (VIP5662W) sw version 3.1.33566.453 and things have gotten worse with the new sw update. I no longer have the choice of 4k @ 24Hz. Now that that has disappeared as a choice, I am left with only 4K @ 60 hz that does not work at all, and 1080p which works, but that is not the quality I am paying for.
Is there any way to get 24Hz as a choice until they figure out the bug with 60Hz?
So here is what I have discovered at least as far as my 4K model Sony (KDL-55x900A). Model years 2013-2015 have the capability of only 4K at 24Hz. The new firmware upgrade has removed this aspect ratio as an option, leaving only 4K at 60hz. This is a format that is incompatible with this model tv as a handshake will never occur because of the higher demand for refresh.
My hope is that TELUS returns the option for 4K @ 24 Hz to the aspect ratio menu selection as this would appear to be the only "fix" for my particular issue. It may not be ideal, but it is the only way to get the 4K for may to Sony pioneers (those that bought early models).
Please TELUS... re add the 4K @ 24Hz option to the aspect ratio for the "pioneers"
3840x2160/24p 3840x2160/25p 3840x2160/30p 4096x2160/24p 1080/24p (HDMI only) 1080/60i 1080/60p(HDMI /
Unless the aspect ratio of the box is given one of these options... I think we are out of luck 😞