Optik 4K issues with Sony Bravia 4K TVs

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Wangbu
Helpful Neighbour

I was told by TELUS support that a select Sony Bravia 4K TVs have issues with the Optik 4K PVR. Do you have a list of specific Sony 4K models that are affected by this issue? 

Community Power User
Community Power User
Exactly what issues?

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Wangbu
Helpful Neighbour

I was hoping if you could shed some light on that. The issue has something do with HUE and the only workaround is to set the 4K PVR to 1080p which doesn't make sense at all.

Norrak
Resident

Same issue here. Image is 4K but color is lost. Rep asked if I had a "Sony XBR" TV (which I do) and said there would be an update coming to the set top box to correct the issue.

Wangbu
Helpful Neighbour

what XBR model do you own? mine is an HX850C. will see on Sunday. Smiley Happy

Mikeromeo
Resident

I own a brand new (2016) Sony 4K TV set in april (XBR55X930D) - The 2 4k resolution gives green skin and blue lips.  A firmware from Sony is available few weeks later and the 4k work normally

clo
Neighbour

I have a Sony x940d and I'm having the same issue.  However, the 4k broadcast on 1080p looks significantly better than 1080p.  Does that mean the picture is in 4k regardless of the aspect ratio setting? 

 

Telus support just told me they have not ETA for the firmware fix.  Really annoying as this was the only reason I switched from Shaw.

Skipper
Resident

I'm in the same boat. I bought a 4K Sony TV and had Telus install 4K Fibre Optic at my house. My plan was to watch the Olympics in 4 K. So that turned out bad. Seems like a case of over promising and under delivering.

 

i just called Telus for a date for the fix. They said it would be sometime this Fall. As far as I'm concerned "in a couple of weeks" and "sometime this Fall" is not the same thing.  

 

This information should have been made known before I signed on with Telus.

Wangbu
Helpful Neighbour
no luck with HX850C model. the screen turns pink when using 4K resolution.
Wangbu
Helpful Neighbour
yup it is better than 1080p, i guess the output is upscaled to 4K.
clo
Neighbour

apparently, the issue is with the Arris 4k box not the Sony tv

Community Power User
Community Power User
A fix will come just have to be patient (Telus is aware of it). As an early adopter one can expect some bumps in the road. I like to wait a few months for a product to get rid of the bugs, before I purchase it.

Besides the olympics not much 4K content is available. But you're ahead of the curve when more channels become available. Any issues with the software should make the box bullet proof sooner rather then later.

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clo
Neighbour

They shouldn't advertise 4k if it doesn't really work.  That's the sole reason I switched, otherwise I would've just stayed with Shaw

TDF
Resident

I just learned about the hue problem with Telus 4K box but only after buying Sony XBR 55 UHD TV last week. When the Telus Box is set on the recommended 4K aspect the picture goes a pinkish hue. When you talk to Telus about it the say that this is the first that they heard of the problem. 

My question is will this issue be corrected or is it best to return the TV? Has anyone else found a solution?

Wangbu
Helpful Neighbour
Unfortunately, some Telus agents are not aware of this issue. I was told by one of the agents(thru chat) about this a long time ago, weeks before the olympics started. He also mentioned that Telus will be pushing a firmware upgrade this fall to fix the issue, hopefully.
leksicon
Resident
The reason the 4k broadcast in 1080p looks better then the regular broadcast is because Telus uses less compression on the 4K feeds. So even though its 1080p its a less compressed feed and naturally looks better with way less pixelization. Pixelization and the smudgy look in sports is caused due to too much compression. All regular HD broadcasts would look better for everone if Telus didn't use so much compression on their broadcasts!
Hellfire
Neighbour
Whoops... just posted about this... if anyone has a reciver (I have the Sony 1040) that has 4k pass through at 24 or 60hz that will work on the tv. Temp fix till Telus gets it sorted....
Wangbu
Helpful Neighbour

Telus will be pushing a new client upgrade for 4K boxes between Oct 11-17 to fix the pink screen issue on some Sony TVs! Yay!

loopsdude
Connector

That's great news.  How will we know if the update is pushed to our 4K PVR??

Wangbu
Helpful Neighbour

you should see a power indicator when you turn on the 4K PVR, before there was none.