07-14-2016 08:19 PM
I was told by TELUS support that a select Sony Bravia 4K TVs have issues with the Optik 4K PVR. Do you have a list of specific Sony 4K models that are affected by this issue?
07-14-2016 08:41 PM
07-14-2016 08:51 PM
I was hoping if you could shed some light on that. The issue has something do with HUE and the only workaround is to set the 4K PVR to 1080p which doesn't make sense at all.
08-02-2016 08:43 PM
Same issue here. Image is 4K but color is lost. Rep asked if I had a "Sony XBR" TV (which I do) and said there would be an update coming to the set top box to correct the issue.
08-03-2016 02:37 PM
what XBR model do you own? mine is an HX850C. will see on Sunday.
08-16-2016 07:18 PM
08-04-2016 06:10 PM
I own a brand new (2016) Sony 4K TV set in april (XBR55X930D) - The 2 4k resolution gives green skin and blue lips. A firmware from Sony is available few weeks later and the 4k work normally
08-04-2016 06:30 PM
I have a Sony x940d and I'm having the same issue. However, the 4k broadcast on 1080p looks significantly better than 1080p. Does that mean the picture is in 4k regardless of the aspect ratio setting?
Telus support just told me they have not ETA for the firmware fix. Really annoying as this was the only reason I switched from Shaw.
08-16-2016 07:11 PM
I'm in the same boat. I bought a 4K Sony TV and had Telus install 4K Fibre Optic at my house. My plan was to watch the Olympics in 4 K. So that turned out bad. Seems like a case of over promising and under delivering.
i just called Telus for a date for the fix. They said it would be sometime this Fall. As far as I'm concerned "in a couple of weeks" and "sometime this Fall" is not the same thing.
This information should have been made known before I signed on with Telus.
08-16-2016 07:22 PM
08-17-2016 12:12 AM
apparently, the issue is with the Arris 4k box not the Sony tv
08-17-2016 02:21 AM - edited 08-17-2016 02:29 AM
08-21-2016 08:23 PM
They shouldn't advertise 4k if it doesn't really work. That's the sole reason I switched, otherwise I would've just stayed with Shaw
09-22-2016 09:12 PM - edited 09-22-2016 09:13 PM
09-23-2016 05:31 PM
10-11-2016 06:45 PM
Telus will be pushing a new client upgrade for 4K boxes between Oct 11-17 to fix the pink screen issue on some Sony TVs! Yay!
10-11-2016 10:22 PM
That's great news. How will we know if the update is pushed to our 4K PVR??
10-11-2016 10:31 PM
you should see a power indicator when you turn on the 4K PVR, before there was none.
10-11-2016 11:43 PM
Under Settings>General>System information
Client version will state the firmware revision #
10-12-2016 07:22 PM
My client version is 3.0.32900.440 and 4K issues still remain. I'm guessing the new firmware isn't pushed to my 4K PVR yet.
10-12-2016 07:45 PM