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I own a brand new (2016) Sony 4K TV set in april (XBR55X930D) - The 2 4k resolution gives green skin and blue lips. A firmware from Sony is available few weeks later and the 4k work normally
I have a Sony x940d and I'm having the same issue. However, the 4k broadcast on 1080p looks significantly better than 1080p. Does that mean the picture is in 4k regardless of the aspect ratio setting?
Telus support just told me they have not ETA for the firmware fix. Really annoying as this was the only reason I switched from Shaw.
I'm in the same boat. I bought a 4K Sony TV and had Telus install 4K Fibre Optic at my house. My plan was to watch the Olympics in 4 K. So that turned out bad. Seems like a case of over promising and under delivering.
i just called Telus for a date for the fix. They said it would be sometime this Fall. As far as I'm concerned "in a couple of weeks" and "sometime this Fall" is not the same thing.
This information should have been made known before I signed on with Telus.
I just learned about the hue problem with Telus 4K box but only after buying Sony XBR 55 UHD TV last week. When the Telus Box is set on the recommended 4K aspect the picture goes a pinkish hue. When you talk to Telus about it the say that this is the first that they heard of the problem.
My question is will this issue be corrected or is it best to return the TV? Has anyone else found a solution?
Under Settings>General>System information
Client version will state the firmware revision #