Optic tv stopped working; stuck on initializing


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My tv worked for months and then when I tuned it on one day, it said your optic tv digital box is initializing. It's been stuck on that for days. I have two other tvs in the house that work fine. I've unplugged and replugged everything and that didn't do anything. I have an ipv5050 box, a slimline2 remote and a sony tv. The bars on the box are stuck on one and is red. Any help please.

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Community Power User
Community Power User

Since unplugging the unit has not worked, you can try pressing the power button for about 20 seconds. If it still is not working, give Telus a call. The CSR will go through a few troubleshooting steps, and when found not working will schedule a replacement.


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