Optic box turns off

[dgenovy]

Our optic box turns off automatically after 3 hrs if we perform no action, very frustrating. Is this a default that can be turned off?

[Hippo · Accepted solution]

Hi,

This is an energy savings feature that is enabled in the box. We are not able to disable the feature, however, we can increase the time frame. You would need to reach out to our technical support department to assist with this change. They can be reached Online at: www.telus.com/chat or by calling 310-6988.

[Hippo · Accepted solution]

Hi,

This is an energy savings feature that is enabled in the box. We are not able to disable the feature, however, we can increase the time frame. You would need to reach out to our technical support department to assist with this change. They can be reached Online at: www.telus.com/chat or by calling 310-6988.