New optik pvr won't display recordings

[Melpad]

Our new Optik pvr box (2 weeks old) will not display recorded shows.   Indicates it is not connected to the internet, yet all connections appear solid.   The Optik is connected directly to the Telus modem by a brand new Cat 8 ethernet cable as we are not fans of using wifi all day long.  Television is fine, but recordings have disappeared.   Two computers connected to the same modem via ethernet wires are working great.    Help!

[WestCoasterBC]

Reboot the telus modem. unplug it and plug it back in. Wait for it to come back online. Then reboot the PVR, wait for it to come back online, follow the same process for any remaining optik boxes you have. See if that fixes the issue.