New OptikTV Wireless STB will not pair.

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Resident

I recently got an extra box for my room and it will not pair and get a "Something is wrong" Nothing should be wrong. My other current boxes work. I tried connecting it with an ethernet cable closer to the modem and it works but I need this box in my room to be wireless as I cannot connect it with ethernet there. I have tried resetting the box and the wireless access point and still nothing It just does not pair. Send help!

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Community Power User
Community Power User

Try this:

  1. turn off router and set top box
  2. wait 10 minutes
  3. start set top box; wait until it gets to the WPS pairing screen. This may take two restart attempts.
  4. start the router, and press the WPS button on it, once fully booted.
  5. return to TV, follow on screen instructions.

The above from memory of a Telus rep stepping me through it.

 

NFtoBC
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Resident
That didn’t work. And I gave up after the 3rd try