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I just installed Optik TV + Internet 150. All is good (so far) except that I can access Netflix on one of my 2 TVs but not on the other. I have a T3200M modem and one of the TVs connects directly to it via a coax cable. The coax attaches to the coax jack on the T3200M, plugs into a ECB6200 Moca to convert to CAT 5, which plugs into a VIP5662W digital box at the TV, and finally HDMI to the TV. When I access Netflix (ch 422) and click OK, a momentary screen with the revolving "in progress" indicator appears, and then jumps back to the red Netflix logo.
The second TV is connected wirelessly using a VIP5602W digital box + HDMI. It starts up Netflix with no problem e.g. it asks for the email and password, and then I'm in to the homepage.
We have a Netflix accoun that has worked without problem on many different devices.
Any thoughts? I have not consulted Telus yet, in case it is a simple answer (hopefully a solution).
Solved! Go to Solution.
So the only box that is having issues is the one using the MoCA adapter? That's odd. Any problems with the other channels like on demand?
A quick sampling of other on demand channels (pay, $1 on demand movies, individual network on demand free stuff) had no problems accessing the material. Retried Netflix and still same problem - a few seconds on the "Optik/"Loading, please wait..." screen and then back to the red Netflix logo.
Thats exactly what mine was. Took awhile but we did manage to get it going. Same method by the sounds of it.
Just about at the point of booking a tech when it started configuring.
What a circus. And then my phone dropped the server. Ha Ha . Well at least i was already on the line with them so
all good now.
Thanks again for your help.