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Resident
Netflix stops after selecting something to watch. Won't work with telus app or through my smart TV. Never had this issue with Shaw!
Community Power User
Community Power User

If it's not working via the Optik set top box, there could be a system issue. If it's not working through your smart TV, that's entirely separate.

 

Netflix on my STB is coming back with a message indicating the service is temporarily unavailable. I suspect it may be a network issue.

 

I tested on:

 

Set Top box: Failed

PC: "Unexpected error" Error: M2171 > https://help.netflix.com/en/node/27457

iPhone: Failed

Galaxy S7: Failed

 

Something between Telus and Netflix is messed up.

 

Update 1: Netflix confirmed they are having network issues and there is an outage.

 

Update 2: Netflix says as long as the "We are currently experiencing issues streaming on some devices." message on their Support page is up, they are having issues.


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Resident
Thanks! It was the one show for the most part I guess Netflix doesn't like. But after I rebooted my router it finally works on my smart TV at least now. Sucks it's not working on optik TV though.
Community Power User
Community Power User

Should be back soon. Works on PC now.


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂