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Please contact technical support @ 310-8324 (Opened 24hours, 7days a week), there might be something to verify and fix on your account (telus side)
did that error come when watching regular TV, or was it on a Video On Demand, or an application (Galaxie Musicroom, weather network, facebook ... )
Thanks, have a great day !
Member of the Telus team
Assure FFH (Internet & IPTV Tech support)