July
why do I have to keep choosing my Favourites after turning off the TV , when I turn on the TV the guide is back to My Subscribed channels
September
Last night rebooted after choosing Favorites, it remained Favorites after reboot. Turn on this morning and it is subscribed.
September
I checked my scheduled recordings and there were two from subscribed channels. Have made those favorite channels.
My thought is the act of recording is switching from favorite to subscribed. Time will tell.
September - last edited September
Last night I shut TV off with My Favorites chosen, this morning it started with My Favorites. Not at all sure why the on/off these past few days flutuates.
September
Telus has gone pretty close to having No Customer service.
Sad but true. The support people are just as tired as we are that the same issue is not fixed. Telus support is not getting support from Telus head office. JMO
September
I have the 250 setup and fiber and just now got 274/343 up/down.
And going through my local network WIFI behind Telus I only got 245/337
Both on WIFI 5.0 and On 2.4 153/174
@GAM yours is throttled bandwidth during peak hours?
September
October
Hi @GAM are you testing via ethernet cable or Wi-Fi?
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
October
October
Thanks Gary. You don't need a technician to purchase an ethernet cable and connect it to the modem from your laptop. This method will give you the fastest speeds possible if you are willing to be limited by the length of the cable
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
October
October - last edited October
50MBPS? I thought went away withthe DODO bird. Even copper has 150 minimum. something is not right.
I subscribe for 250 and just now have 277.55 down and 342.79 up.
Install an ethernet cable to the TelusTV-21T, save WIFI for devices not beside the modem/router
October
October
Ah the details, yes fibre to the main room and copper feed from there will limit.
Are you in the lower mainland of Vancouver? Telus has a running promo to retro fit fibre into old buildings at no cost to anyone until you opt in for services like you have.
October
October
After many months I would like the public to know that nothing has changed with the “my favourite channel” issue. It still does not work properly. Occasionally I will see them for a fleeting half-second when I go to the guide, but it almost immediately reverts to “my subscribed channels” and I have to change it manually. Telus is obviously not interested in improving their service or pleasing their customers.
October
October
10/15/24 still starting with subscribed.
Just for fun, has anyone met someone who admitted to being a Telus tech working on this simple issue?
October
October
10/18/24 Still defaults to Subscribed.
October
10/22/24
Started with subscribed again. If this what was fixed in February cannot be fixed again I pity the future of Telus TV.
October