Hi @rjust congratulations on your new TELUS Optik TV.
I am sorry you are experiencing audio issues.
Here is a link to a previous post regarding this issue: https://forum.telus.com/t5/Optik-TV/Low-volume/m-p/7709/highlight/true#M4625
In order to provide you with accurate instructions, can you please provide the following information:
1. What type of remote do you have Slimline or Slimline 2 Remote? Click Here
2. How many Optik TV boxes do you have?
3. Are all Optik TV boxes affected by the low volume issue?
4. What is the make and model of your TV?