Hi there, sorry to hear about this. The TELUS technicians generally should be installing this wherever you request them to put it. To clarify, he put the PVR at a TV that is not frequently used? Additionally, I assume it's not so much that it's losing recordings but the secondary digital box is actually losing communication to the PVR which is located elsewhere, which of course indicates that the PVR is offline. That could be an indication of a problem with wiring in the household or greater issue overall. If it is that the PVR is simply not in the location you prefer, you could simply swap the boxes, just ensuring the corresponding cabling for each one is connected and left at each respective location, since it may be specific to the components at each digital box.