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How do we get Call Display to appear on our Optic TV?

mrhassen
Just Moved In

We just had Optic Tv (fibre) installed but the Call Display d=feature does not appear to work.  There is no provision to connect a telephone wall jack to the PVR (the way we did with Bell Satellite so we can;t figure out how to get the Call Display feature to work.

1 ACCEPTED SOLUTION

Nighthawk
Community Power User
Community Power User

The call display on the TV doesn't come through the phone line itself like traditional call display. It is sent as data through to the TV box specifically from one of Telus' servers.

 

The call display not working on fiber installs of Optik isn't unusual but it can be easily fixed by calling tech support. It's just one server side setting they'll need to fix.


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

View solution in original post

1 REPLY 1

Nighthawk
Community Power User
Community Power User

The call display on the TV doesn't come through the phone line itself like traditional call display. It is sent as data through to the TV box specifically from one of Telus' servers.

 

The call display not working on fiber installs of Optik isn't unusual but it can be easily fixed by calling tech support. It's just one server side setting they'll need to fix.


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

View solution in original post