Has anyone noticed their 4K PVR slow when skipping ahead or back lately?

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Telusgrom
Connector

It seems the PVR is taking between 1 and 2 seconds long with a sound dropout when skipping forward or back both with live tv or recorded programs. I called about the issue and was told it may be a recent software update that may have slowed down the pvr and there us nothing that can  be done to resolve it. I dont know about you but this kind of ticks me off..

Community Power User
Community Power User
I don’t experience any issues with my 4K receivers. Have you power cycled your modem then the receivers.

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Telusgrom
Connector

Yes, power cycled everything. The skip used to react instantly but now a 1 or so second delay. The support tech said there have been issues since they did a firmware updare to version 3.3. 

Just_LH
Advisor

I don't know when that was, but a while ago, like summer, there was another change they never corrected.

The timer bar on the bottom never stayed on before, then one day it started to stay up and have to press something to make it go away.

That must be a bug as well.

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rainforester
Connector

I have noticed the same issue with the skipping being much slower - half second delay with each press of the button. The CSR that I spoke with set up an appointment for a technician to check it out, but it's obviously a firmware bug, so I don't think it will be resolved until Telus fixes the issue with a new update.

vishwa
Ambassador

I am writing here not so much as to complain but just to confirm that I also have noticed the lag in the response to Forward and Reverse Skip button presses.  Given the history of firmware updates, there is a good chance this is the way it will be for foreseeable future, just like the HDCP error when passing through AV receivers, Video not cutting off when powered off etc.

Edit: @Just_LH: Thanks for pointing that out. I had mapped those buttons to FF and REV on my remote hence the wrong nomenclature.  I edited the post.

Just_LH
Advisor
 
Just_LH
Advisor

"skipping being much slower"

 

The CSR I spoke to suggested maybe the button on the remote was stuck. I hung up.

 

To clarify, it is still working for you? So you press it 3 times and a picture comes in and you can press it again to skip once more before it starts to play?

 

vishwa
Ambassador

Sorry.  I edited the post.  It was the 30 sec forward and 10 sec reverse skip keys.  My mistake in the naming the buttons as I had them mapped to the keys on Harmony remote.

Just_LH
Advisor

For me it completely changed.

 

After every press, it used to show what it jumped to. I call it preview picture. That is gone!

Now it just shows the picture where you started and nothing as you keep pressing the button. But it does skip, it's just a surprise where it stops.

This started 3 days ago, I hope it was a bad device update.

Community Power User
Community Power User
4-5 skips is usually all one needs for commercials. If you really want to scrub bar with timer if it vanishes hit ok then skip ahead etc.

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Just_LH
Advisor

I can appreciate your approach on how to make it work, but it was working. So for me, the first action is to undo the mistake.

Of cause an acknowledgement from Telus that this is happening would be first step. There isn't even a history for undates.

On your suggestion, yes I could see the time that way and the 4 presses for commercial is about right, but I do use it for finding other points too. As "forward" is even harder to use on higher speed .

thanks

 

Telusgrom
Connector

Yes thats the same symptom as mine, I think I just describe it differently. I dont like it because of the 1 second delay, it used to be instant when you press the skip button. Sound also drops for the 1 second while the screen is frozen.

Just_LH
Advisor

Maybe you used to press it once, I noticed less abut what happens at one, but big difference with many presses.

Just_LH
Advisor

Thanks for the update.

 

I don't know if there was an update on this box, staring to think the problem is on the server side. This box if so dependent on the internet and the server, it makes no difference that what I am watching is here on this device.

The reason I am saying this is because I don't think there was an update in the last few days, yet the changes are obvious. Yesterday even the FF was very slow. 2 sec. delay after pressing play. But today is back to before. Usable (I never complained about FF)

I wonder if we ever get the skip ability back......

Just_LH
Advisor

.... and today FF is back to the 2 sec delay.  I give up.

vishwa
Ambassador

Just wondering if there is anyone here on this thread with a Technicolor UIW8001 PVR? Or is everyone using the Arris VIP5662? 

DeanD
Coach

@vishwa wrote:

Just wondering if there is anyone here on this thread with a Technicolor UIW8001 PVR? Or is everyone using the Arris VIP5662? 


Arris VIP5662W for me here.

HintonEast
Resident

I am using the UIW8001.  It is beside my computer, plugged into my second 4k screen. In case I want to watch news. The other Telus box is connected to my LG TV.

Bula
Resident

Hi,

I recently got a new technicolor UIW8001 4k Pvr and was wanting to know in comparsion with the Arris 4k pVR  is Technicolor running  any better or any difference with Picture Quality.

I have noticed it outputs 4K @ 30HZ