Had anyone here experience unexpected shut down and restart of Optik TV?

[Electronic_Tech]

Hello there. My name is Paul. I am an electronic technologist. I am completing my technincal diploma in ITS. I will be taking additional courses toward a technical degree over the next two years. A few weeks ago I experienced the shut down and restart of my Telus digital box right in the middle of a program I was  recording. I was fortunate to record its repeat at a later time. Had you experience similar shut down? If so please let me know. Thanks.

[Berzelius · Accepted solution]

Hi Paul,

This is something that we encounter at the technical support department, but as we have alot of customers, it's not something that is common.

if you see this happening again, I would definitively suggest contacting the technical support (24 / 7) -> 310-TECH (8324)

[Berzelius · Accepted solution]

Hi Paul,

This is something that we encounter at the technical support department, but as we have alot of customers, it's not something that is common.

if you see this happening again, I would definitively suggest contacting the technical support (24 / 7) -> 310-TECH (8324)

[estretchley]

Optik TV PVR digital box has auto shut down. When not in use for 4 hours the digital box will automatically enter standby mode. Call technical support department to change to 24 hr. 310-6988.

[noneofyourBS · Accepted solution]

Yes, all the time...