HDMI-CEC issues with Optik box


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I have a new VIZIO TV and recently got a soundbar and it's connected directly to tv via HDMI ARC. It will be non discoverable by the TV unless I disconnect the HDMI cable to my TELUS IPV5050 is hooked up to. I found this forum through a search and seems like I'm not only one having this problem! It's not my cables are HDMI ports on tv - I tried mixing matching all and finally narrowed the problem to this Telus TV box.


Why does this TELUS IPV5050 box cause connection issues for other CEC devices? What's the resolution I can't use my soundbar because of this box causing it. Are there newer boxes that fix this problem?

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