HDMI-CEC issues with Optik box

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HDMI-CEC issues with Optik box

I'm using a Samsung tv, with an Onkyo receiver and a PS4. I've always been able to use the hdmi-cec (Anynet+) features of all 3 to have them all turn on/shut off simultaneously. So turning on the PS4 will automatically turn on the TV, turn on the Receiver, and set the input to the correct one. Turning off the PS4 would automatically turn off the TV/Receiver.

 

A Telus tech recently swapped out an older dead pvr box we had with a newer Cisco 6016 model. Since then the hdmi-cec feature of my TV/Receiver/PS4 no longer works.

 

If I unplug the hdmi cable from the Telus box then everything starts working again.

 

Anyone know of a fix for this? I read that the new 4K box had the same issue and was recently fixed with a firmware update.

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I just got a new TV box today. Exact same problem. Any solutions?

 

Thank you.

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